This is just a quick list of some things I've worked on. Got a question? An idea? Contact me: samyaksahu2018 [at] gmail [dot] com
I'm currently working as an PM at Atlassian in the Commerce team. We're building a new Commerce engine from the ground up and migrating data from the old to the new billing engines. For 300k+ customers clocking nearly $4.5 Bn in revenue!
I'm mainly involved in building a console for our customer support staff so that they can manage customer subscriptions on their behalf, create quotes and address other such billing issues.
I was able to ship/support release of 25+ features over the course of 1.5 years. One feature that I worked on reduced the time to task for advocates from 30+ minutes to less than 3 minutes on average!
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One interesting area I looked into was the use of AI tooling to improve our customer support experience.
We built an AI agent that runs on Atlassian Intelligence, which helps consolidate information from otherwise isolated data sources (i.e. subscription and billing info, support tickets, policy documentation, sales opportunities)
A flavour of this agent was demoed in Team ‘24 (Atlassian’s bi-annual event) by the President and received a roaring round of applause in Barcelona. Pretty flattering!
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Before this rotation, I briefly worked on the platform side, where I wrote early requirements for the foundational quoting journeys on our new billing engine. I also helped ship a platform service that unlocked a ton of Free to Trial conversions across all Atlassian products, unlocking nearly $20 Mn ARR.
People+ai is a think tank building AI-powered DPIs that scale for India-specific use cases. The think tank is being led by the same people who have led other IndiaStack projects, such as UPI, Aadhar, ONDC, DigiLocker, etc.
Recently I’ve been involved in this project called ‘City AI’, which aims to bring in an element data-driven decision-making in municipal corporations. Imagine posting a complaint to the city authorities and getting it resolved in a few days/weeks!
I worked as an APM intern in:
I also worked as an Account Management intern at InMobi, where I got to learn how supply and demand side of the AdTech industry work. I did a lot of number crunching over Excel, reporting run rates and optimizing campaigns as per clients’ budgets.